Intesa AI Assistant

Intesa is FLUF Connect's built-in AI assistant. It can answer questions, search your inventory, take actions across your channels, debug issues, and help refine your product listings — from both the desktop dashboard and the mobile app.

Accessing Intesa

• Desktop (FLUF Connect web) — Click Open Intesa in the top bar on any FLUF Connect page. Intesa opens as a side panel next to whatever you're working on.
• Mobile app — Tap More (the ⋯ tab on the right of the bottom navigation bar), then tap Intesa.
• Editing a specific product — On mobile, open the product, then tap the AI / Intesa button on its screen to start a chat scoped to that item. On the web app, open Intesa from the top bar and tell it which product you mean (e.g. by title or SKU) — it'll pull up that item.
• WhatsApp — Add your phone number in Settings > Account, then message +44 7760 476710 to chat with Intesa on the go. Replies in WhatsApp are plain-text only (no markdown, no images).

What Can I Ask Intesa?

Intesa has access to your real data and can take actions on your behalf. It always confirms before anything that changes your data. You can ask anything about your crosslisting business — these themes show the range, with a couple of examples each.

Find & edit your products

Search and filter your inventory, then edit listings in plain language.

• "Show me my Nike products on Depop that haven't sold"
• "What do I have on eBay but not on Vinted?"
• "Change this title to something catchier and set the price to £25"
• "Re-analyse the photos and suggest a better description and size"

Edits save to your FLUF record. To also push a change to your live marketplace listings, just say so — e.g. "…and update it on Depop and Vinted too" — and Intesa will propagate it.

You can also paste a whole list of prices — "set these 36 items to these prices and update eBay and Vinted" — and confirm it with one yes. The marketplace updates run as a bulk job you can follow on the Bulk Jobs page, or ask Intesa how it's going.

List & automate

Crosslist to new channels, and manage your auto-listing and relisting rules.

• "Crosslist my Nike products to eBay" / "List all of these 30 items to Depop"
• "Crosslist this Vinted listing to Depop" — works even before the item is imported; Intesa pulls it in first
• "Why isn't my auto-crosslisting working?" / "Pause my eBay → Vinted rule"
• "Am I hitting my daily relist cap on Vinted?" / "Raise my Depop relist limit to 15"
• "Remove this item from my Vinted relisting queue" / "Clear my whole relisting queue"

For a few products Intesa lists them one by one; larger batches queue a background job you can watch at Bulk Jobs. Intesa can create, pause, or delete rules with confirmation; to create or delete a relisting strategy, use the Relisting page.

Let Intesa finish an eBay crosslisting task

Ask: "List these 30 products on my eBay account, up to 10 a day, and check they went live."

Intesa will agree the exact products, eBay account, daily limit and expiry with you before starting. Tasks support up to 100 products already imported into FLUF, and permission lasts for the number of days you approve, up to 30. The daily limit applies to this task and resets at midnight UTC; it does not replace other listing limits on your account.

You can close the chat and return later. Ask "How is my crosslisting task going?" to see which items are verified live and which need your attention. A task is complete only when every selected listing has been verified. If an outcome cannot be confirmed, Intesa will ask you to review it before trying again.

Say "Pause task 123" or "Cancel task 123" to stop further work. Listings already created stay live, and an item already being processed may still finish. If a step is running, wait for it to finish and ask again. You can resume a paused task after resolving its issue, within its original expiry; cancelled or expired tasks need a new agreement. To change the products, account or limits, cancel the old task and agree a new one.

This verified task option currently supports eBay. Other marketplaces still use ordinary crosslisting. Check progress in Intesa; task updates are not sent automatically by email or WhatsApp.

Track sales, orders, sync & errors

Pull analytics, check orders, and diagnose what's gone wrong.

• "How much did I make this week?" / "Compare my eBay vs Depop performance"
• "What's my profit on Depop after fees this month?"
• "Show me my recent orders" / "Any unread notifications?"
• "Why did my last crosslist to Vinted fail?" / "Why did this item fail to sync?"

Relative dates like "last 7 days" or "this month" are interpreted against today's date, so you don't need to work out exact ranges.

Bulk actions, settings & data

Make sweeping changes, adjust channel settings and mappings, and move data in and out.

• "Reduce all my Depop prices by 10%" / "Enable Best Offer on all my eBay listings"
• "Show me my Depop settings" / "Map 'Trainers' on Depop to 'Sneakers' on eBay"
• "Export my unsold items from the last 60 days as a spreadsheet"
• "Import my Vinted wardrobe into FLUF"

Mappings cover categories and brands; for marketplace-specific sizing, Intesa explains what to enter and when an item needs checking. Exports download as a file you can open in any spreadsheet app.

Ask how-to questions

• "How do I connect eBay?" / "How does relisting work?"

Intesa searches FLUF's help centre and cites the relevant article so you can read further.

Multi-Step Conversations & Memory

Intesa remembers the context of your conversation, so you can build on previous answers naturally. It also remembers longer-term preferences across conversations — so once you tell it something like "I price my jackets at cost × 3" or "always crosslist my Nike items to Depop and Vinted", it'll apply that next time without you having to repeat yourself.

You: Show me my Depop products
Intesa: Found 47 products on Depop. Here are the first 10...

You: Which ones haven't sold in 60 days? Reduce those by 15%
Intesa: 12 products qualify. I'll create a price reduction job for them — confirm?

You: Yes
Intesa: Done — bulk job created. 12 products will be reduced by 15%.

Image Support

You can attach images when chatting with Intesa (up to 4 per message). Intesa will analyse them using AI vision. This is useful for:

• Sending screenshots of errors or marketplace pages
• Sharing product photos for listing advice
• Getting Intesa to identify a product from a photo

Tips for Better Results

Be Specific:

• Include SKUs, dates, or channel names
• Specify time periods for analytics (e.g. "last 7 days", "March")
• Mention exact product titles when searching

Use Natural Language:

• Ask questions conversationally — no special commands needed
• Intesa understands context from previous messages
• You can follow up without repeating yourself

Ask for Actions:

• Intesa can crosslist products, update settings, create bulk jobs, edit products, and export data
• It will always confirm before taking actions that change your data

Conversation Management

• New Conversation — Click New to start fresh (previous context is cleared)
• Previous Conversations — Browse and resume past chats from the conversations list
• Feedback — Rate responses with thumbs up/down to help improve quality

If Something Goes Wrong

If Intesa encounters repeated errors, it will automatically notify the FLUF team and let you know. You can also:

• Start a new conversation to reset context
• Try rephrasing your question
• Contact support at [email protected] if the issue persists