Manage buyer offers

Review, accept, counter or decline buyer offers on Offers. Configure automatic replies in Policies. To reach people who have liked or watched an item, use Send automatic offers to likers and watchers.

Set your offer policies

FLUF runs offer management automatically in the background for each of your connected channels. There are two main settings:

• Counter discount — the discount FLUF counters incoming offers at, and the discount FLUF proactively offers to likers/watchers. e.g. 25% off on a £20 item → counters at £15, likers see £15.
• Accept floor — the deepest discount FLUF will auto-accept on an incoming offer, always a % off. Set higher than the counter discount to accept deeper discounts than you'd actively counter at. e.g. 40% off accept floor + 25% off counter → auto-accept anything ≥ £12 on a £20 item, counter borderline offers at £15.

Set the counter discount to 0% off (i.e. threshold = 100%) to turn offer management off entirely.

% off or a set amount off

The counter discount can be either, and you switch between them with the % off / £ off toggle beside it:

• % off — the discount scales with the item. 10% off is £2 on a £20 item and £6 on a £60 one.
• £ off — the same cash discount on everything, whatever it costs. £1 off is £1 off both.

A set amount suits thin margins, where a percentage on your dearer items gives away more than you can afford and you just want a small nudge to tempt a buyer. It applies to both the offers FLUF sends likers and the counters it sends back, so a £1 setting on a £20 item offers £19 either way.

Two things to know:

• If an item costs less than the amount you set, FLUF skips it rather than send a silly offer. Use Ignore items under if you'd rather set that cut-off yourself.
• Your accept floor stays a percentage — it's the point at which you'd say yes, which is naturally a proportion of the price.

On Depop and Vinted each shop keeps its own setting, so you can run £1 off on one and 10% off on another.

When an offer is too low — meaning any offer discounted more deeply than your accept floor — you pick one of three things for FLUF to do. Offers within your floor are auto-accepted whichever you choose:

• Counter it (default) — FLUF replies with your counter discount price.
• Leave it for me — FLUF does nothing and you reply yourself.
• Decline it — FLUF declines it, so nothing is left waiting in your queue. Use this if you'd rather not negotiate at all.

This is about the offer amount, not the item's price — to leave cheap items alone entirely, use Ignore items under instead.

What "decline" means per channel: on Vinted, eBay, Yaga and Vestiaire the buyer is told the offer was declined. Depop doesn't offer a decline action, so FLUF marks it declined on your side and the offer expires after 24 hours. Either way, no counter is sent and the offer stops needing your attention. For Vinted, keep a tab open with FLUF Connect while declines are being sent. To decline every offer, set the accept floor and counter discount to the same small value (e.g. 1% off) — then only a near-full-price offer is accepted and the rest are declined. Offer management has to be on (counter discount above 0% off) for any of this to run.

Setting Up

1. Go to Offers, under Listings in the sidebar
2. Click the ⚙ Policies button at the top right and pick the channel/store you want to configure (Depop, eBay, Vinted, or Yaga)
3. Adjust:

• Discount on counters & proactive offers — your "minimum take" expressed as a discount
• Auto-accept any offer with at least… — the deepest discount you'll auto-accept (defaults to match the counter discount)
• Ignore items under — cheaper items are left alone entirely (item price, not offer size)
• When an offer is too low — counter it, leave it for you, or decline it
• Compound offers with Smart Pricing — Depop / eBay / Vinted only
• Wait before offering likers/watchers — Depop / eBay / Yaga only

1. The worked example under the sliders shows exactly what FLUF will do on a £20 listing as you tune them

Settings Per Channel

eBay note: dropping the threshold below 100% also turns the "Make Offer" button on for the listings FLUF creates. To override this for one item, use the per-item toggle below. Vinted note: offer processing runs through the FLUF Chrome extension. Keep a Chrome tab open with FLUF Connect for offers to keep flowing.

Turn offers on or off for a single eBay item

The settings above apply to your whole eBay catalogue. To control one item on its own:

1. Open the item in Listings and go to the eBay tab in the product panel
2. Use the Accept offers toggle:

• Default — follow your account-wide setting above
• On — buyers can send offers on this item
• Off — this item no longer accepts offers

Your choice sticks through relists. If the item is already live on eBay it updates straight away.

The Offers Page

Offers (under Listings in the sidebar) is the one place to see every current and past offer across every connected channel and store, act on them individually or in bulk, and manage the automation policies above.

What You'll See

Statistics — a grid showing your offer activity across three time windows, with the change against the window before it (green up, red down — so "204 in 30d" tells you whether that's better or worse than last month):

• Accepted — offers from buyers that met your threshold and were accepted (24h / 7d / 30d)
• Countered — offers below your threshold where FLUF sent back your minimum price (24h / 7d / 30d)
• Sent to Likers — proactive offers sent to people who liked or watched your items (24h / 7d / 30d)
• Likers Queued — how many people are waiting to be sent an automatic offer right now

Breakdown by channel — expand this under the statistics to see the same totals split per channel, for whichever window you pick. The statistics and the breakdown always cover every channel and store: the channel and store pickers sit lower down, on the tab row, and only narrow the list of offers underneath them.

Last Processed — shows when FLUF last ran offer management for your account, so you know how fresh the data is. When you've had an accepted offer in the last 7 days, its total value shows alongside it.

Manual Processing

You don't have to wait for the automatic cycle — click Check for new offers at the top of the page to trigger processing across every connected channel and store at once (keep the extension open for Vinted).

Tabs

Each tab has an ⓘ next to it explaining what's in it — hover or tap it.

• Needs You — offers waiting on a reply, across every channel and store. Select several and Accept or Decline them in one action, or act on a single row inline. Pending ones can be accepted, countered, or declined directly.
• History — offers already accepted, countered, declined or expired.
• Likers Waiting / Sent to Likers — see automatic offers to likers and watchers.

⚙ Policies is the button at the top right — the automation settings from Setting Up above, one section per connected channel and store.

Every row shows when it happened ("Received 2h ago", "Liked 3d ago"), the offer as a percentage of your asking price, and — where the marketplace sets one — when the offer expires. Item names are clickable links that open the FLUF listing page for that item.

Accepting or declining a lot at once

Select as many as you like. Small batches are actioned straight away. Larger ones are spaced out in the background instead — you can continue working while the batch completes. You'll see roughly how long it will take, and you can leave the page while it works.

Marketplace differences

Depop, eBay and Yaga are checked automatically, with frequency depending on your plan. Use Check for new offers to request a run; Vinted processing queues for the extension.

Prices and Smart Pricing

Offers always use the listing's current price:

• Whether you reduce prices manually or with Smart Pricing, FLUF reads each item's live price right before the offer goes out — so offers always land below the live listing
• No setting or toggle needed; this is automatic across Depop, eBay, and Vinted

Decide whether offers should compound with Smart Pricing:

• Compound on (default): a 20% Smart Pricing reduction and a 15% offer combine into a deeper total discount
• Compound off: buyers get the bigger of the two discounts, never both stacked together — useful if you treat Smart Pricing reductions as your "final" promo price
• Toggle in Offers → Policies — applies across Depop, eBay and Vinted

Troubleshooting

Offers not being processed?

• Check your channel connection is active on Channels
• Verify your offer threshold is below 100% (100% = off)
• For Vinted: make sure the Chrome extension is installed and a Chrome tab with FLUF Connect is open
• Open the Offers page and check "Last processed" — if it says a long time ago, try Check for new offers

Buyers can't make offers on my new eBay listings?

• The "Make Offer" button only appears on new listings if your eBay offer threshold is below 100%
• Existing listings keep whatever Best Offer setting they had when they were created — changing the threshold won't retroactively flip Best Offer on or off on already-listed items

Counter offers seem wrong?

• Counter price = listing price × (100% − your counter discount). e.g. 25% off on a £20 item → counter at £15.
• If the counter seems too low, lower the counter discount in Offers → Policies
• Prices are rounded to avoid frivolous counters (e.g. £10.05 rounds to £10)
• Want to stop FLUF from countering low offers? Under When an offer is too low, pick Leave it for me to handle them yourself or Decline it to clear them automatically. Auto-accepts within your floor still happen either way

Not seeing a channel on the Offers page?

• The Needs You and History tabs only show channels with a real offer inbox (Depop, eBay, Vinted, Yaga, Vestiaire) — Marktplaats has no incoming-offer inbox, so it only appears under Policies
• Make sure the channel shows as connected on Channels