FLUF Connect
Choose the symptom below for the steps that apply. If a listing has an error, copy its exact message before retrying.
Account and payment
- Paid but features are still locked: Check payment and account activation.
- Cannot sign in or forgot your password: Signing in and account access.
- App crashes or does not load: Mobile app troubleshooting.
Connections and syncing
- A marketplace will not connect: open channel setup guides and choose your marketplace.
- Extension disabled, session expired or jobs queued: Browser extension help.
- An item sold but is still live elsewhere: How inventory sync works.
- The same item appears as separate rows: Combine duplicate listings.
- Inventory counts look wrong: Refresh or rebuild your inventory index.
Creating and crosslisting
- Listing failed or is missing from a marketplace: Fix listing errors.
- Crosslisting is slow or a cap was reached: Crosslist your first listing and crosslisting times.
- AI suggested the wrong details: Create and review a listing.
- Spreadsheet or ZIP import failed: Bulk import requirements and troubleshooting.
- Photo editing failed or produced an unexpected result: Image editing.
Orders and offers
- Order missing or cannot be fulfilled: Managing orders.
- Buyer offers need attention: Manage buyer offers.
- Offers to likers are not sending: Automatic offers to likers and watchers.
Contact support
Contact us with your account email, marketplace, exact error, and an example listing or order ID. A screenshot and the time the issue occurred help us investigate. For payment issues, include the login email and the email shown on the receipt.