Managing Orders
All orders from every connected marketplace appear in one centralized Orders page.
Navigate to: Connect → Orders
Order Statistics Panel
At the top of the Orders page, you'll see key performance metrics:
Time Period Selector
Choose your reporting period:
- Last 24 Hours
- Last 7 Days
- Last 30 Days (default)
- Last 90 Days
- Last 180 Days
- Last 12 Months
Key Metrics
| Metric | Description |
|---|---|
| Total Orders | Number of orders in the selected period |
| Total Revenue | Sum of all order amounts |
| Items Sold | Total items across all orders |
| Avg Order Value (AOV) | Average revenue per order |
Status Filters
Quickly filter orders by status:
| Status | Meaning |
|---|---|
| All Orders | View everything |
| Processing | New orders awaiting fulfillment |
| Shipped | Orders that have been dispatched |
| Refunded | Orders that were refunded |
| Overdue | Orders past expected ship date |
Sorting Options
Sort your orders by:
Order Table
Each order displays:
| Column | Description |
|---|---|
| Order ID | Platform-specific order reference |
| Items & SKUs | Products in the order |
| Customer | Buyer name/username |
| Platform | Which marketplace (Depop, eBay, etc.) |
| Date | When the order was placed |
| Status | Current order status |
| Amount | Order total |
| Actions | Fulfill, refund, view details |
Fulfilling Orders
- Click on an order to expand details
- Review items and shipping address
- Click Fulfill Order
- Enter tracking number (recommended)
- Select carrier
- Click Mark as Shipped
What happens:
Platform-Specific Notes
Depop
eBay
Shopify
Vinted
Refunds
Refund processing:
Export Orders
Click Export to download your orders:
Search & Filter
Troubleshooting
Order Missing?
Can't Fulfill?
Refund Failed?