FLUF Connect
Managing Orders
All orders from every connected marketplace appear in one centralized Orders page.
Navigate to: Connect → Orders
Order Statistics Panel
At the top of the Orders page, you'll see key performance metrics:
Time Period Selector
Choose your reporting period:
- Last 24 Hours
- Last 7 Days
- Last 30 Days (default)
- Last 90 Days
- Last 180 Days
- Last 12 Months
Key Metrics
| Metric | Description |
|---|---|
| Total Orders | Number of orders in the selected period |
| Total Revenue | Sum of all order amounts |
| Items Sold | Total items across all orders |
| Avg Order Value (AOV) | Average revenue per order |
Status Filters
Quickly filter orders by status:
| Status | Meaning |
|---|---|
| All Orders | View everything |
| Processing | New orders awaiting fulfillment |
| Shipped | Orders that have been dispatched |
| Refunded | Orders that were refunded |
| Overdue | Orders past expected ship date |
Sorting Options
Sort your orders by:
- Date: Newest/Oldest First
- Amount: High to Low / Low to High
- Customer: A to Z / Z to A
- Order ID: Ascending/Descending
- Status: A to Z
- Platform
Order Table
Each order displays:
| Column | Description |
|---|---|
| Order ID | Platform-specific order reference |
| Items & SKUs | Products in the order |
| Customer | Buyer name/username |
| Platform | Which marketplace (Depop, eBay, etc.) |
| Date | When the order was placed |
| Status | Current order status |
| Amount | Order total |
| Actions | Fulfill, refund, view details |
Fulfilling Orders
- Click on an order to expand details
- Review items and shipping address
- Click Fulfill Order
- Enter tracking number (recommended)
- Select carrier
- Click Mark as Shipped
What happens:
- Order status updates to "Shipped" in FLUF
- Fulfillment syncs to the original platform
- Buyer notified by the marketplace
- Tracking visible to buyer (if provided)
Platform-Specific Notes
Depop
- In-app shipping or ship on your own
- Mark as shipped in FLUF
- Depop notifies buyer
eBay
- Tracking required for seller protection
- Tracking auto-synced to eBay
- Buyer can track in eBay app
Shopify
- Shopify sends fulfillment email to buyer
- Tracking link included if provided
- Inventory automatically adjusted
Vinted
- Shipping handled by Vinted system
- Mark as shipped when dropped off
- Prepaid label system tracks automatically
Refunds
- Click order to expand
- Click Refund
- Select full or partial refund
- Add refund reason/notes
- Confirm refund
Refund processing:
- FLUF notifies the platform
- Platform processes refund to buyer
- You receive notification when complete
- Inventory can be relisted
Export Orders
Click Export to download your orders:
- Export as CSV for accounting
- Filter then export for specific orders
- Useful for tax reporting
Search & Filter
- Search: Find orders by ID, customer name, or item
- Filter icon: Advanced filtering options
- Refresh Orders: Choose which channels to refresh — select one or more and click Refresh Selected
Troubleshooting
Order Missing?
- Wait 5-10 minutes (webhook delay)
- Click Refresh Orders and select the channel to sync
- Check channel is connected in Channels
- View Sync History
Can't Fulfill?
- Verify channel connection is active
- Check if already fulfilled on platform
- Ensure order is in "Processing" status
Refund Failed?
- Some platforms have refund time limits
- Contact platform support directly