Mobile App Troubleshooting
Solutions for the most common issues you might encounter when using the FLUF Connect mobile app.
Camera & Photos
Camera shows a blank or black screen
The app needs permission to access your camera. If the camera screen is blank:
- Check that you've granted camera permission when prompted
- If you accidentally denied permission, go to your device settings:
-
iOS: Settings > FLUF Connect > Camera > toggle on
- Android: Settings > Apps > FLUF Connect > Permissions > Camera > Allow
Return to the app — the camera should now work
If the camera still doesn't work, try closing and reopening the app.
Can't select photos from gallery
The app needs permission to access your photo library:
- iOS: When prompted, choose "Allow Full Access" or "Allow Access to Selected Photos". If you previously denied access, go to Settings > FLUF Connect > Photos and change the permission.
- Android: Go to Settings > Apps > FLUF Connect > Permissions > Storage (or Photos and Videos) and grant access.
Photos fail to upload
If photos aren't uploading when creating a listing:
Check your internet connection (Wi-Fi or mobile data)
Make sure the photo isn't corrupted — try taking a new one
If using gallery photos, ensure they're still available on your device (not only in cloud storage)
The app supports up to 20 photos per listing. If you've selected more, remove some and try again
Try closing and reopening the app, then retry
AI analysis is slow or not responding
AI analysis typically takes about 7 seconds. If it's taking longer:
Check your internet connection — AI analysis requires a server connection
The camera stays active during analysis, so you can keep taking photos while waiting
If analysis seems stuck, dismiss the overlay and try taking a new photo
During peak times, analysis may take slightly longer than usual
Login & Account
Can't log in
Double-check your username/email and password
Passwords are case-sensitive
If you registered with Google, tap Sign in with Google instead of entering a password
Try resetting your password from the web dashboard at fluf.io/connect
If you see "Invalid credentials", your username or password is incorrect — try again carefully
Session expired
Your login session can expire after extended periods of inactivity. When this happens, the app will prompt you to log in again. Your listings and settings are not affected — just log back in.
Google sign-in not working
Make sure you're selecting the same Google account you used when registering
Check your internet connection
If Google sign-in keeps failing, try logging in with your username and password instead (if you set one during registration)
On Android, ensure Google Play Services is up to date
Push Notifications
Not receiving any notifications
Check that push notifications are enabled in the app: go to More > tap the bell icon > tap the settings gear > ensure "Enable Push Notifications" is toggled on
Check your device settings: -
iOS: Settings > Notifications > FLUF Connect > toggle "Allow Notifications" on
- Android: Settings > Apps > FLUF Connect > Notifications > toggle on
Make sure Quiet Hours aren't active — if enabled, notifications are paused during your set hours (check Notification Settings in the app)
Push notifications only work on physical devices — they don't work in development simulators
Receiving too many notifications
You can fine-tune which notifications you receive:
Go to More > tap the bell icon > tap the settings gear
Toggle off specific notification types you don't need (e.g. sale notifications)
Set up Quiet Hours to pause all notifications during sleep or busy periods — set a start and end time
Email notifications can be configured separately — toggle off daily summaries, crosslisting updates, or other categories you don't want
Sale celebration screen won't dismiss
If a sale celebration overlay appears and you want to dismiss it, tap anywhere outside the celebration card or tap the close/dismiss button. If it persists, navigate to a different tab — this will clear the overlay.
Channels & Connections
Channel keeps disconnecting
Some marketplace sessions expire periodically and need to be reconnected
Go to the Channels tab and tap the disconnected channel to reconnect
Make sure your credentials on the marketplace itself haven't changed (updated password, etc.)
If a channel repeatedly disconnects immediately after connecting, try connecting from the web dashboard at fluf.io/connect instead
Vinted won't connect
Vinted connection requires the full app installed from the App Store or Google Play. If you're having trouble connecting, make sure you're running the latest version of the app.
Shopify connection fails
Shopify connection involves a guided setup process within the app. If any step fails, review the instructions shown in the app carefully. The most common issue is incomplete setup — make sure you've followed all the steps shown in the setup guide.
Channel shows "Connected" but listing count is 0
This usually means the connection is fresh and products haven't synced yet. Pull down on the Channels screen to refresh. If the count stays at 0 after a few minutes, try disconnecting and reconnecting the channel.
Listings
Listings not loading
Check your internet connection
Pull down to refresh the Listings screen
If listings still don't appear, try logging out and back in
Your listings are stored on the server, so they're not lost — this is usually a temporary connection issue
Crosslisting fails with an error
Tap the listing to see the specific error. Common causes:
Missing required fields — Some marketplaces require fields that AI may not have filled (e.g. department, size, or specific category). Edit the listing to add the missing information and try again.
Channel not connected — Make sure the target marketplace is connected in the Channels tab
Channel session expired — Reconnect the marketplace in the Channels tab, then retry
Check the Listings Log (accessible from the Listings screen header) for a timeline of recent crosslisting activity and any failures.
Bulk actions not working
To use bulk actions:
Long-press any listing card to enter multi-select mode
Tap additional listings to select them (or tap "Select All")
The bulk actions bar appears at the bottom
If long-press isn't triggering multi-select, make sure you're pressing and holding for about one second before releasing.
General
App is slow or unresponsive
Close other apps running in the background
Check your internet connection — many features require a server connection
Try closing and reopening the FLUF Connect app
Make sure you're running the latest version from the App Store or Google Play
App crashes on startup
Make sure your device is running a supported OS version (iOS 16+ or Android 13+)
Try deleting and reinstalling the app — your account and data are stored on the server, so nothing is lost
Check that you have enough free storage on your device
Data not syncing between app and web
The mobile app and web dashboard share the same account. Changes made on one should appear on the other. If they don't:
Pull down to refresh on the relevant screen in the app
Make sure you're logged into the same account on both
Some changes (like new listings or channel connections) may take a few seconds to sync
Still Need Help?
If none of the above solutions resolve your issue:
Try the Intesa AI assistant in the app (centre tab) — describe your problem and get instant help
Visit the FLUF Connect web dashboard at fluf.io/connect to manage your account from a browser
Contact support through the community chat available from the More tab