Offer Management

Handle buyer offers and price negotiations from all connected marketplaces in one centralized inbox.

Unified Offer Inbox

All offers from every marketplace appear in one place:

1. Navigate to Connect → Offers (or access from Dashboard)
2. See pending offers across all channels
3. Filter by marketplace, price range, or date
4. Quick actions: Accept, Decline, Counter

---

Offer Workflow

Receiving Offers

When a buyer makes an offer:

FLUF receives notification from marketplace

Offer appears in your unified inbox

You get notification (email/push if enabled)

Offer shows: Item, Original price, Offer amount, Buyer info, Expiry time

Responding to Offers

Accept Offer:

Click Accept

Offer is accepted on the marketplace

Buyer is notified

Item moves to pending sale status

Decline Offer:

Click Decline

Offer is rejected

Buyer notified (can make new offer on some platforms)

Counter Offer:

Click Counter

Enter your counter price

Optionally add a message

Counter sent to buyer

Await buyer response

---

Auto-Accept Rules

Automatically accept offers that meet your criteria:

Enable Auto-Accept

Go to Settings → Offers

Toggle Enable Auto-Accept

Set your rules:

Rule Types:

• Minimum percentage: Accept offers ≥ X% of listing price
• Minimum amount: Accept offers ≥ £X below listing price
• Channel-specific: Different rules per marketplace

Example Rules:

Auto-accept if offer is:
≥ 90% of listing price (accept £45 offer on £50 item)
OR ≤ £5 below listing (accept £45 offer on £50 item)

Auto-Accept Settings

Setting	Example	Description
Min % of price	85%	Accept if offer ≥ 85% of asking price
Max discount	£10	Accept if discount ≤ £10 from asking
Apply to	All channels	Which marketplaces to apply rules
Exclude brands	Designer items	High-value items require manual review

---

Platform-Specific Offer Behavior

eBay (Best Offer)

Offers expire after 48 hours

Counter offers expire after 48 hours

Auto-decline available for offers below threshold

Buyers can make up to 3 offers per listing

Depop

Offers don't expire automatically

Direct messages used for negotiations

No formal counter-offer system

Vinted

Built-in offer system

Buyers can "Make an offer" on listings

24-hour response window typical

Shopify

No native offer system

Use discount codes for negotiations

Consider third-party apps for offer functionality

---

Offer Analytics

Track offer performance in Analytics → Offers:

Offer acceptance rate: % of offers you accept

Average discount: How much below asking price

Conversion rate: % of accepted offers that complete purchase

Time to response: How quickly you respond to offers

---

Best Practices

Quick Response:

Respond within 1-2 hours when possible

Fast responses improve buyer satisfaction

Enable push notifications for new offers

Pricing Strategy:

Price slightly higher to leave room for negotiation

Set auto-accept at your true minimum price

Counter with reasonable amounts (don't lowball)

Know Your Minimums:

Calculate your break-even price (cost + fees)

Don't accept offers below break-even

Factor in shipping costs

---

Troubleshooting

Offers not appearing?

Check channel connection is active

Verify sync is working in Sync History

Manually sync offers from Dashboard

Auto-accept not working?

Verify rules are enabled in Settings

Check offer meets ALL criteria

Review rule configuration

Counter offer failed?

Some platforms have counter limits

Check if offer has expired

Verify channel connection