Offer Management

Offer Management

Automatically accept, counter, and send offers on Depop, eBay, Vinted, and Yaga while you sleep. FLUF handles incoming offers from buyers and proactively engages with people who like, favourite, or watch your listings.

How It Works

FLUF runs offer management automatically in the background for each of your connected channels. There are two main settings, both expressed as % off your listing price:

• Counter discount — the discount FLUF counters incoming offers at, and the discount FLUF proactively offers to likers/watchers. e.g. 25% off on a £20 item → counters at £15, likers see £15.
• Accept floor — the deepest discount FLUF will auto-accept on an incoming offer. Set higher than the counter discount to accept deeper discounts than you'd actively counter at. e.g. 40% off accept floor + 25% off counter → auto-accept anything ≥ £12 on a £20 item, counter borderline offers at £15.

Set the counter discount to 0% off (i.e. threshold = 100%) to turn offer management off entirely.

There's also an optional toggle:

• Don't auto-counter — when on, FLUF still auto-accepts offers above your floor, but leaves below-floor offers alone for you to handle yourself instead of countering automatically.

Setting Up

1. Go to Channels
2. Click Offer Management on the channel you want to configure (Depop, eBay, Vinted, or Yaga)
3. Open the Settings section and adjust:

• Discount on counters & proactive offers — your "minimum take" expressed as a discount
• Auto-accept any offer with at least… — the deepest discount you'll auto-accept (defaults to match the counter discount)
• Don't auto-counter — leaves low offers for you to review manually (default off)
• Compound offers with Smart Pricing — Depop / eBay / Vinted only
• Wait before offering likers/watchers — Depop / eBay / Yaga only

1. The worked example at the bottom of the Settings section shows exactly what FLUF will do on a £20 listing as you tune the sliders

Settings Per Channel

eBay note: dropping the threshold below 100% also turns the "Make Offer" button on for any new listings FLUF creates. Existing listings keep whatever Best Offer setting they were created with. Vinted note: offer processing runs through the FLUF Chrome extension. Keep a Chrome tab open with FLUF Connect for offers to keep flowing.

The Offer Management Panel

Each channel with offer management has an Offers button on the Channels page. Click it to open the offer management panel.

What You'll See

Statistics — a grid showing your offer activity across three time windows:

• Accepted — offers from buyers that met your threshold and were accepted (24h / 7d / 30d)
• Countered — offers below your threshold where FLUF sent back your minimum price (24h / 7d / 30d)
• Sent to Likers — proactive offers sent to people who liked or watched your items (24h / 7d / 30d)
• Pending — inbound offers waiting to be processed + outbound offers queued to send
• 7-Day Accepted Value — total value of offers accepted in the last week

Last Processed — shows when FLUF last ran offer management for your account, so you know how fresh the data is.

Manual Processing

You don't have to wait for the automatic cycle — you can trigger processing instantly:

• Process Inbound Offers (Depop/eBay) — immediately accept or counter any pending buyer offers
• Send Offers to Likers (Depop/eBay) — immediately send discounted offers to recent likers/watchers
• Scan & Process Offers (Vinted) — scans your Vinted notifications and processes both inbound and outbound offers via the Chrome extension

Offer Lists

Expand the foldable sections to see individual offers. Item names are clickable links that open the FLUF listing page for that item.

• Inbound offers — buyers' offers on your items. Pending ones can be accepted or declined directly from the table.
• Likers waiting for an offer — people who liked your items and are queued to be auto-offered. Each shows when they liked, so you can see how long they've been waiting.
• Offers sent to likers — history of every proactive offer FLUF has sent. Each "sent" row shows how long after the like the offer went out (e.g. "1h 24m after like"). Rows marked "skipped" include a short reason such as "Already messaged this buyer", "Item already sold", or "Offer price above marketplace cap" so you know why FLUF didn't send.

How Each Channel Works

Depop

• Incoming offers: FLUF checks for new Depop offers automatically. Offers at or above your threshold are accepted. Offers below are countered at your threshold price. Incoming offers are always processed first, before proactive offers.
• Offers to likers: FLUF scans your Depop notifications for new likes, then sends private offers at your threshold price after the configured delay.
• Offers to baggers: When someone adds your item to their bag without checking out, FLUF sends them an offer at your threshold price right away (no delay) — bag-adds are close to a sale, so timing matters.
• Counter rounding: To avoid frivolous counters (e.g. countering £10 with £10.05), prices ending in less than 50p are rounded down.
• Requires: Active Depop connection via the Chrome extension.

eBay (Best Offers)

• Listing-level Best Offer: When your threshold is below 100%, FLUF automatically enables Best Offer on every new listing it creates on eBay — your buyers will see the "Make Offer" button. At 100%, new listings are created without it.
• Incoming offers: FLUF fetches active Best Offers from eBay. Offers meeting your threshold are accepted. Lower offers are countered at your threshold price. If the counter would exceed your eBay Buy It Now price, it's capped at the Buy It Now price.
• Offers to watchers: FLUF finds items with interested buyers and sends percentage-based offers via the eBay Negotiation API. Each item can only receive one outbound offer every 48 hours.
• Note: eBay offers expire after 48 hours. Buyers can make up to 3 offers per listing.
• Requires: Active eBay connection (OAuth).

Vinted

• Incoming offers: The Chrome extension scans your Vinted inbox for buyer offers and processes them based on your threshold.
• Offers to likers: The extension scans your Vinted notifications for favourites and sends offers via Vinted's messaging system.
• Minimum offer: Vinted enforces a £1.00 / €1.00 minimum on offers. If your threshold would push the offer below that, FLUF skips that liker rather than send a discount the buyer can't accept.
• Manual override: If you accept or counter an offer directly in the Vinted app, FLUF detects that on the next scan and won't second-guess you with a conflicting bot action.
• Note: Vinted offer processing requires the Chrome extension to be running. When your browser is closed, Vinted offers won't be processed until you reopen it.
• Requires: Active Vinted connection via the Chrome extension.

Yaga

• Incoming offers: FLUF checks for new buyer offers in your Yaga inbox. Offers at or above your threshold are accepted, and lower offers are countered at your threshold price.
• Messages to likers: Yaga doesn't support sending offers to people who like your items, so FLUF sends a custom chat message instead — a friendly way to start a conversation and convert interest into a sale. Set your message template in the Yaga settings panel.
• Requires: Active Yaga connection.

Processing Schedule

Offer management runs automatically in the background:

• Depop, eBay & Yaga: Run automatically every few hours. Higher-tier subscribers get more frequent processing (as often as every hour). Incoming offers are always processed first, followed by proactive offers/messages to likers/watchers.
• Vinted: Triggered by the Chrome extension when your browser is open, or manually from the Offers panel.

You can also trigger processing manually at any time from the Offers panel on the Channels page — no need to wait for the next automatic cycle.

Best Practices

Choose your threshold carefully:

• 80% is a popular starting point (20% discount)
• Higher thresholds (90%+) accept fewer offers but at better prices
• Lower thresholds (70%) accept more offers but at steeper discounts

Price with negotiation in mind:

• If you set an 80% threshold, price items ~20% above your true minimum
• This way counter-offers land at a price you're happy with

Use the delay for likers:

• A 1-hour delay avoids sending offers to casual browsers
• People who liked your item and are still thinking about it are more likely to accept an offer

Offers always use the listing's current price:

• Whether you reduce prices manually or with Smart Pricing, FLUF reads each item's live price right before the offer goes out — so offers always land below the live listing
• No setting or toggle needed; this is automatic across Depop, eBay, and Vinted

Decide whether offers should compound with Smart Pricing:

• Compound on (default): a 20% Smart Pricing reduction and a 15% offer combine into a deeper total discount
• Compound off: buyers get the bigger of the two discounts, never both stacked together — useful if you treat Smart Pricing reductions as your "final" promo price
• Toggle in Channels → Offer Management → Settings — applies across Depop, eBay and Vinted

Keep your extension running (Vinted):

• Vinted offers can only be processed when the Chrome extension is active
• Leave a browser tab open with FLUF Connect to keep the extension working in the background

Troubleshooting

Offers not being processed?

• Check your channel connection is active on Channels
• Verify your offer threshold is below 100% (100% = off)
• For Vinted: make sure the Chrome extension is installed and a Chrome tab with FLUF Connect is open
• Open the Offers panel and check "Last processed" — if it says a long time ago, try clicking the manual process button

Buyers can't make offers on my new eBay listings?

• The "Make Offer" button only appears on new listings if your eBay offer threshold is below 100%
• Existing listings keep whatever Best Offer setting they had when they were created — changing the threshold won't retroactively flip Best Offer on or off on already-listed items

Counter offers seem wrong?

• Counter price = listing price × (100% − your counter discount). e.g. 25% off on a £20 item → counter at £15.
• If the counter seems too low, lower the counter discount in Channels → Offer Management → Settings
• Prices are rounded to avoid frivolous counters (e.g. £10.05 rounds to £10)
• Want to stop FLUF from countering low offers? Turn on Don't auto-counter — auto-accepts above your floor still happen, low offers are left for you to handle yourself

Not seeing the Offers button?

• The Offers button only appears for connected channels (Depop, eBay, Vinted, Yaga)
• Make sure you're on the Channels page

Proactive offers not sending?

• Check that your threshold is below 100%
• New likers need to wait the configured delay period before receiving offers
• The outbound queue in the Offers panel shows how many are waiting to be sent