Offer Management

Offer Management

Automatically accept, counter, and send offers on Depop, eBay, Vinted, and Yaga while you sleep. FLUF handles incoming offers from buyers and proactively engages with people who like or watch your listings.

How It Works

FLUF runs offer management automatically in the background for each of your connected channels. There are two types of offer processing:

  1. Incoming offers (reactive): When a buyer makes an offer on your listing, FLUF automatically accepts it if it meets your threshold, or sends a counter-offer at your minimum acceptable price.
  2. Engagement with likers/watchers (proactive): When someone likes your Depop listing, watches your eBay item, or favourites your Vinted listing, FLUF sends them a discounted offer. On Yaga — which doesn't support sending offers to likers — FLUF sends a friendly custom message instead to keep the conversation going.

Both types use your offer threshold setting — a percentage of the listing price that represents the lowest you'll accept.


Setting Up

  • Go to Channels
  • Click Settings on the channel you want to configure (Depop, eBay, Vinted, or Yaga)
  • Set your Offer Threshold — this is the minimum percentage of the listing price you'll accept
  • - Example: Set to 80% means a £50 item will auto-accept any offer of £40 or above, and counter lower offers at £40

    - Set to 100% to disable offer management for that channel

  • Optionally set a delay before sending offers to likers (default: 1 hour) — this avoids sending offers to people who are still browsing
  • Settings Per Channel

    SettingDepopeBayVintedYaga
    Offer threshold (%)YesYesYesYes
    Delay before sending to likersYes (hours)Yes (hours)Yes (hours)Yes (hours)
    Disable counter offersYesYesYes
    Custom offer messageYesYesYes (sent as chat message)

    The Offer Management Panel

    Each channel with offer management has an Offers button on the Channels page. Click it to open the offer management panel.

    What You'll See

    Statistics — a grid showing your offer activity across three time windows:

    • Accepted — offers from buyers that met your threshold and were accepted (24h / 7d / 30d)
    • Countered — offers below your threshold where FLUF sent back your minimum price (24h / 7d / 30d)
    • Sent to Likers — proactive offers sent to people who liked or watched your items (24h / 7d / 30d)
    • Pending — inbound offers waiting to be processed + outbound offers queued to send
    • 7-Day Accepted Value — total value of offers accepted in the last week

    Last Processed — shows when FLUF last ran offer management for your account, so you know how fresh the data is.

    Manual Processing

    You don't have to wait for the automatic cycle — you can trigger processing instantly:

  • Process Inbound Offers (Depop/eBay) — immediately accept or counter any pending buyer offers
  • Send Offers to Likers (Depop/eBay) — immediately send discounted offers to recent likers/watchers
  • Scan & Process Offers (Vinted) — scans your Vinted notifications and processes both inbound and outbound offers via the Chrome extension
  • Offer Lists

    Expand the foldable sections to see individual offers:

  • Inbound Offers (from buyers) — see who made offers, what they offered, and whether it was accepted or countered
  • Outbound Queue (likers/watchers) — see who liked your items and is waiting to receive an offer

  • How Each Channel Works

    Depop

  • Incoming offers: FLUF checks for new Depop offers automatically. Offers at or above your threshold are accepted. Offers below are countered at your threshold price. Incoming offers are always processed first, before proactive offers.
  • Offers to likers: FLUF scans your Depop notifications for new likes, then sends private offers at your threshold price after the configured delay.
  • Counter rounding: To avoid frivolous counters (e.g. countering £10 with £10.05), prices ending in less than 50p are rounded down.
  • Requires: Active Depop connection via the Chrome extension.
  • eBay (Best Offers)

  • Incoming offers: FLUF fetches active Best Offers from eBay. Offers meeting your threshold are accepted. Lower offers are countered. If your FLUF price is higher than the eBay Buy It Now price, the counter is capped at the eBay price.
  • Offers to watchers: FLUF finds your items with interested buyers and sends percentage-based offers. Each item can only receive one offer every 48 hours.
  • Note: eBay offers expire after 48 hours. Buyers can make up to 3 offers per listing.
  • Requires: Active eBay connection (OAuth).
  • Vinted

  • Incoming offers: The Chrome extension scans your Vinted inbox for buyer offers and processes them based on your threshold.
  • Offers to likers: The extension scans your Vinted notifications for favourites and sends offers via Vinted's messaging system.
  • Note: Vinted offer processing requires the Chrome extension to be running. When your browser is closed, Vinted offers won't be processed until you reopen it.
  • Requires: Active Vinted connection via the Chrome extension.
  • Yaga

  • Incoming offers: FLUF checks for new buyer offers in your Yaga inbox. Offers at or above your threshold are accepted, and lower offers are countered at your threshold price.
  • Messages to likers: Yaga doesn't support sending offers to people who like your items, so FLUF sends a custom chat message instead — a friendly way to start a conversation and convert interest into a sale. Set your message template in the Yaga settings panel.
  • Requires: Active Yaga connection.

  • Processing Schedule

    Offer management runs automatically in the background:

  • Depop, eBay & Yaga: Run automatically every few hours. Higher-tier subscribers get more frequent processing (as often as every hour). Incoming offers are always processed first, followed by proactive offers/messages to likers/watchers.
  • Vinted: Triggered by the Chrome extension when your browser is open, or manually from the Offers panel.
  • You can also trigger processing manually at any time from the Offers panel on the Channels page — no need to wait for the next automatic cycle.


    Best Practices

    Choose your threshold carefully:

  • 80% is a popular starting point (20% discount)
  • Higher thresholds (90%+) accept fewer offers but at better prices
  • Lower thresholds (70%) accept more offers but at steeper discounts
  • Price with negotiation in mind:

  • If you set an 80% threshold, price items ~20% above your true minimum
  • This way counter-offers land at a price you're happy with
  • Use the delay for likers:

  • A 1-hour delay avoids sending offers to casual browsers
  • People who liked your item and are still thinking about it are more likely to accept an offer
  • Keep your extension running (Vinted):

  • Vinted offers can only be processed when the Chrome extension is active
  • Leave a browser tab open with FLUF Connect to keep the extension working in the background

  • Troubleshooting

    Offers not being processed?

  • Check your channel connection is active on Channels
  • Verify your offer threshold is below 100% (100% = disabled)
  • For Vinted: make sure the Chrome extension is installed and running
  • Open the Offers panel and check "Last processed" — if it says a long time ago, try clicking the manual process button
  • Counter offers seem wrong?

  • Counter price = listing price x threshold percentage
  • If the counter seems too low, increase your threshold
  • Prices are rounded to avoid frivolous counters (e.g. £10.05 rounds to £10)
  • Not seeing the Offers button?

  • The Offers button only appears for connected channels (Depop, eBay, Vinted, Yaga)
  • Make sure you're on the Channels page
  • Proactive offers not sending?

  • Check that your threshold is below 100%
  • New likers need to wait the configured delay period before receiving offers
  • The outbound queue in the Offers panel shows how many are waiting to be sent
  • Back to Help Center