Intesa is your built-in AI assistant that can answer questions, search your inventory, take actions across your channels, debug issues, and help refine your product listings — from both the desktop dashboard and the mobile app.
Accessing Intesa
Desktop — Click Open Intesa in the top bar on any FLUF Connect page
Mobile App — Tap the Intesa tab in the bottom navigation bar
Product Editing — Open Intesa from a product's detail page to chat about that specific item
WhatsApp — Message our WhatsApp number to chat with Intesa on the go (add your phone number in Settings > Account first)
What Can I Ask Intesa?
Intesa has access to your real data and can take actions on your behalf. Here are ideas to get you started — but you can ask anything about your crosslisting business.
Find & Explore Your Products
"Show me my Nike products on Depop"
"Find items priced over £50 that haven't sold"
"What products do I have on eBay but not on Vinted?"
"Search for SKU 12345"
"Show me my 10 oldest unsold listings"
"Which of my products are only listed on one channel?"
Edit Products
Open Intesa from a product page, or tell it which product you mean:
"Change the title to something shorter and catchier"
"Re-analyse the images and suggest a better description"
"Set the price to £25"
"Update the category to Jackets"
"What size is this? Look at the photos and suggest"
"Rewrite the description to be more SEO-friendly"
Crosslist to New Channels
"List this product on Depop and Vinted"
"Crosslist my Nike products to eBay"
"Which of my items aren't listed on Shopify yet?"
Intesa will check your channel connections and confirm before listing.
Sales & Analytics
"How much did I make this week?"
"Show me my sales for the last 30 days"
"What's my best-selling brand?"
"Compare my eBay vs Depop performance"
"What was my top-selling category last month?"
"How many orders did I get this week?"
Debug Listing Errors
"What listing errors do I have?"
"Why did my last crosslist to Vinted fail?"
"Show me failed listings from the last 7 days"
"Check my listings log for errors"
Sync & Inventory Issues
"Why did my item fail to sync to Vinted?"
"Check sync status for SKU 30923"
"Show me recent sync failures"
"Is my Depop connection working?"
"Which channels am I connected to?"
Bulk Operations
"Reduce all my Depop prices by 10%"
"Create a find-and-replace job to change 'Brand New' to 'New with Tags' in all titles"
"Enable Best Offer on all my eBay listings"
"Update shipping price to £3.99 on all Depop items"
"What bulk jobs are running right now?"
Channel Settings
"Show me my Depop settings"
"Change my Vinted shipping preference"
"What's my eBay return policy set to?"
Orders & Notifications
"Show me my recent orders"
"Any unread notifications?"
"Show me my Vinted orders from this week"
Category & Brand Mappings
"Show my category mappings from Depop to eBay"
"Map 'Trainers' on Depop to 'Sneakers' on eBay"
"Delete the mapping for 'Jackets' to Vinted"
Data Export
"Export my Depop products as CSV"
"Export unsold items from the last 60 days as a spreadsheet"
Intesa generates a downloadable file you can open in any spreadsheet app.
Import Products
"Import my Vinted wardrobe into FLUF"
Multi-Step Conversations
Intesa remembers the context of your conversation, so you can build on previous answers naturally:
You: Show me my Depop products
Intesa: Found 47 products on Depop. Here are the first 10...
You: Which ones haven't sold in 60 days?
Intesa: 12 products have been listed over 60 days without a sale...
You: Reduce those by 15%
Intesa: I'll create a price reduction job for those 12 items. Confirm?
You: Yes
Intesa: Done — bulk job created. 12 products will be reduced by 15%.
You: Export the updated list as CSV
Intesa: Here's your export: [Download CSV]
Image Support
You can attach images when chatting with Intesa (up to 4 per message). Intesa will analyse them using AI vision. This is useful for:
Sending screenshots of errors or marketplace pages
Sharing product photos for listing advice
Getting Intesa to identify a product from a photo
Tips for Better Results
Be Specific:
Include SKUs, dates, or channel names
Specify time periods for analytics (e.g. "last 7 days", "March")
Mention exact product titles when searching
Use Natural Language:
Ask questions conversationally — no special commands needed
Intesa understands context from previous messages
You can follow up without repeating yourself
Ask for Actions:
Intesa can crosslist products, update settings, create bulk jobs, edit products, and export data
It will always confirm before taking actions that change your data
Conversation Management
New Conversation — Click New to start fresh (previous context is cleared)
Previous Conversations — Browse and resume past chats from the conversations list
Feedback — Rate responses with thumbs up/down to help improve quality
If Something Goes Wrong
If Intesa encounters repeated errors, it will automatically notify the FLUF team and let you know. You can also: