Intesa AI Assistant
Intesa is your built-in AI assistant that can answer questions, search your inventory, debug issues, take actions across your channels, and help refine your product listings.
Accessing Intesa
- Desktop — Click Open Intesa in the top bar on any FLUF Connect page
- Mobile App — Tap the Intesa tab in the bottom navigation bar
- Product Editing — Open Intesa from a product's detail page to chat about that specific item
What Intesa Can Do
Intesa uses tools behind the scenes to fetch real data and take actions on your behalf. It can chain multiple steps together automatically — for example, searching your products, checking sync history, and summarising findings in one conversation.
Product Search & Management
"Find my Levi's products on eBay"
"Show me items priced over £50"
"Find products with SKU 12345"
"List my Depop products that aren't on Vinted"
Product Editing
Open Intesa from a product page to refine titles, descriptions, pricing, categories, and more
"Change the title to something shorter"
"Re-analyse the images and suggest a better description"
"Set the price to £25"
Crosslisting
"List this product on Depop and Vinted"
Intesa will check your channel connections and confirm before listing
Analytics & Reporting
"Show me my sales analytics for last 30 days"
"What's my best-selling brand?"
"Compare my eBay vs Depop performance"
Listings Log & Errors
"Show me my recent listing activity"
"What listing errors do I have?"
"Show my listings log for the last 7 days"
Sync Debugging
"Why did my item fail to sync to Vinted?"
"Check sync status for SKU 30923"
"Show me recent sync failures"
Bulk Operations
"Show me my recent bulk jobs"
"Create a price change job to reduce all Depop items by 10%"
"What's the status of my pricing update?"
Channel Settings
"Show me my Depop settings"
"Change my Vinted shipping preference"
"What channels am I connected to?"
Orders & Notifications
"Show me my recent orders"
"Any unread notifications?"
Category & Brand Mappings
"Show my category mappings from Depop to eBay"
"Map 'Trainers' on Depop to 'Sneakers' on eBay"
"Delete the mapping for 'Jackets' to Vinted"
Data Export
"Export my Depop products as CSV"
Intesa generates a downloadable file you can open in a spreadsheet
Image Support
You can attach images when chatting with Intesa (up to 4 per message). Intesa will analyse them using AI vision and incorporate the findings into its response. This is especially useful for:
Sending screenshots of errors or marketplace pages
Sharing product photos for listing advice
Multi-Step Conversations
Intesa remembers the context of your conversation, so you can ask follow-up questions naturally:
You: Show me my Depop products
Intesa: Found 47 products on Depop. Here are the first 10...
You: Which ones haven't sold in 60 days?
Intesa: 12 products have been listed over 60 days without a sale...
You: Export those as CSV
Intesa: Here's your export: [Download CSV]
Tips for Better Results
Be Specific:
Include SKUs, dates, or channel names
Specify time periods for analytics (e.g. "last 7 days")
Mention exact product titles when searching
Use Natural Language:
Ask questions conversationally
Intesa understands context from previous messages
You can follow up without repeating yourself
Request Actions:
Intesa can crosslist products, update settings, create bulk jobs, and export data
It will always confirm before taking actions that change your data
Conversation Management
New Conversation
Click New to start a fresh conversation
Previous context is cleared
Previous Conversations
Browse past chats in the conversations list
Resume where you left off
Feedback
Rate responses with thumbs up/down
Helps improve Intesa over time
If Something Goes Wrong
If Intesa encounters repeated errors, it will automatically notify the FLUF team and let you know. You can also:
Start a new conversation to reset context
Try rephrasing your question
Contact support if the issue persists