Inbox

Read and reply to messages from your marketplace buyers in one place, without leaving FLUF.

Navigate to: Inbox

What is the Inbox?

The Inbox is your centralised view of buyer messages across your connected marketplaces. It works with Depop and Vinted; more channels are coming.

You can:

See every conversation, sorted by most recent activity
Read the full message thread for any conversation
Reply directly from FLUF
Search past conversations by message text or buyer name

Getting Started

Connect a channel

The Inbox needs at least one connected channel to show messages. If you haven't connected Depop or Vinted yet:

Go to Channels
Connect Depop or Vinted
Open the Inbox from the sidebar (under Chat → Inbox)

Switching between channels

If you've connected more than one marketplace, tabs at the top let you switch between Depop, Vinted and Email. Each channel keeps its own conversations, stores and search.

Multiple Stores

If you've connected more than one store on a channel, a switcher in the top-right lets you choose which store's inbox you're viewing. Tick several to see them in one combined timeline. The switcher only shows stores for the channel you're currently viewing.

Staff Members

If you've added staff to your account from Settings → Team, they can open the Inbox and reply to messages on your behalf. Replies they send appear on the marketplace just like ones you send yourself.

Reading & Replying

The left pane lists conversations with the buyer's name, last message preview, unread badge, and the listing in question.
Click a conversation to open the full thread on the right.
The thread starts with your most recent messages — click Load older messages at the top of the thread to pull in earlier ones.
The conversation list shows your most recent threads — click Load more at the bottom to pull in older conversations.
Type your reply in the box at the bottom and press Enter to send. Shift + Enter adds a new line.
Read-only conversations (e.g. messages from the marketplace's official account) show a notice instead of the reply box.

Vinted replies take a moment

Vinted replies are sent through the FLUF browser extension rather than straight from our servers, so there are two things to know:

Your message appears in the thread greyed out and marked Sending via your browser…, then settles once it's gone through. This usually takes under a minute.
You need the FLUF browser extension installed and to be signed in to Vinted for replies to send. If you've been signed out of Vinted, sign back in and your queued replies will go out.

Depop replies send immediately.

Marking as read

Opening a conversation marks it as read. You can also mark a thread unread again from the thread menu — on Vinted this only applies inside FLUF, because Vinted has no way to make a conversation unread again on their side.

Search

Use the search bar above the conversation list to find past messages by text or buyer name.

Search looks through every conversation you've already loaded in the Inbox — so if a thread doesn't appear, click Refresh or Load more to pull it in, then search again.

Refreshing

The Inbox refreshes itself every 30 seconds while it's open, so new messages and replies appear automatically. To pull updates immediately, click the Refresh button above the conversation list.

Tips

The badge on External Inboxes in the sidebar counts unread buyer messages across every connected channel. The separate badge on the Chat menu is for community chat, not buyer messages.
Replies sent from FLUF show up on the marketplace just as if you'd sent them from its own app.
If a conversation suddenly disappears, it usually means the buyer was banned or the listing was removed on the marketplace's side.

Inbox