Plans & Billing

Pick the plan that fits your inventory, pay monthly or yearly, and manage everything from one page.

Navigate to: Billing

Your Plans

Each plan sets how many active crosslisted products you can have:

Simple — for side-hustle resellers
Seller — for growing stores
Pro — for high-volume stores
Super Seller — unlimited products (custom pricing — tap Contact Us to get in touch)

Your current plan is marked Current.

Subscribing, Upgrading or Downgrading

Tap Subscribe, Upgrade or Downgrade on the plan you want. A Stripe checkout window opens in a new tab — complete payment there. Your plan changes once Stripe confirms the payment (usually within seconds).

iPhone / iPad users: Safari can block the checkout pop-up. If nothing happens when you tap the button and you see a "popup blocked" message, tap the address bar's AA icon → Website Settings → allow pop-ups for fluf.io, then try again. On the FLUF mobile app the checkout opens automatically inside the app.

Bonus Products (the "+" on your plan)

If you see something like Up to 1,000 +500 products, the +500 is extra capacity you've earned on top of your plan — from referrals, bonuses, or an arrangement with our team. It stays with you on every plan, so upgrading or downgrading never loses it. Learn more on the Bonuses and Referral Program pages.

Monthly or Yearly

Every plan shows its yearly price too. Paying yearly gives you two months free compared with paying every month.

Switching to Yearly

Already subscribed monthly and want to switch to yearly?

Web (/connect/settings/billing) — under your current plan card, tap the yellow Switch to annual — save £X/yr button. (The button only shows if you're currently on a monthly subscription. If you're already on yearly, or you don't have an active subscription yet, the button is hidden.)
FLUF mobile app — open the Profile tab and tap Switch to yearly billing & save.

A confirmation popup shows exactly what's due today and what you'll pay each year. Tap Confirm switch to complete.

You're never charged twice. The unused part of the month you've already paid for is credited toward the yearly price, so today's amount is reduced accordingly. We use the card already on your account.

If your card needs extra security checks (3-D Secure) or has been declined, we'll redirect you to a Stripe checkout page to finish the switch — your plan stays exactly as it was until that's done.

Managing Your Subscription

Tap Manage on your current plan card to open the secure Stripe billing portal, where you can:

Update your card or add a new payment method
Update your billing name and address
Download past invoices
Cancel your subscription

Cancelling

At the bottom of the Billing page, tap the small Unsubscribe link. We'll ask you to tell us why you're leaving in a short text box — this is required, so we can fix what isn't working before you go. Once you submit your reason, the Stripe billing portal opens in a new tab where you can complete the cancellation.

If your only issue is something we can help with, please message us first — we'd rather fix the problem than lose you.

Billing History

Below your plans, tap Billing History to expand a panel showing:

Promote balance — your remaining ad credit
Background-removal credits — remaining AI image-edit credits
Current subscription tier
The last 10 Promote ad transactions (date, description, amount, running balance)

For Stripe invoices (subscription charges, receipts, downloadable PDFs), use Manage to open the Stripe portal — that's where all invoice PDFs live.

On a Free Trial?

If you're inside the trial window, you'll see a green Active Trial card showing the days remaining and the date your trial ends. The plan cards still show Subscribe so you can lock in a plan before the trial ends. Once the trial expires (or you subscribe), the trial card disappears.

Frequently Asked Questions

I tapped Upgrade and nothing happened. Your browser is blocking the Stripe checkout pop-up. Allow pop-ups for fluf.io and try again, or use the FLUF mobile app where checkout opens inside the app.

Will I be charged twice if I switch from monthly to yearly? No. The time you've already paid for this month is credited toward the yearly price, so you only pay the difference today.

How much do I save by paying yearly? Two months — a yearly plan costs the same as ten monthly payments instead of twelve.

I can't find the "Switch to annual" button. The button only appears on your current plan card, and only if you're currently on a monthly subscription. If you're already paying yearly, there's nothing to switch. If you're not subscribed yet, choose a plan first.

Do my bonus products carry over if I change plan? Yes. Bonus capacity stays on your account on every plan, whether you upgrade or downgrade.

Can I get a refund? We only issue refunds for issues that have been reported to us and that we are unable to fix. Each monthly payment gives you 30 days of access. If something isn't working, report it to our team and we'll fix it.

My card couldn't be charged when switching to yearly — what now? We'll send you to a secure Stripe checkout page to complete the switch there. Your plan stays exactly as it was until that's done.

Where do I download my invoice PDFs? Tap Manage on your current plan to open the Stripe billing portal. All invoices are listed there with download links.

Plans & Billing