Plans & Billing

Pick the plan that fits your inventory, pay monthly or yearly, and manage everything from one page.

Navigate to: Billing

Your Plans

Crosslisting and active listings are unlimited on every paid plan. Product creation has a separate monthly allowance, explained below. See the pricing page for current prices.

• Starter — unlimited crosslisting, AI listing creation and the Intesa assistant
• Pro — adds relisting, offer management, smart pricing and listing boosts (Depop, eBay and Vinted), 1 extra store only, your full sales history, read-only API access, and 1 team login
• Super Seller — includes 1 team login by default, with additional team access and limits agreed with you, a guaranteed reply within 24 hours on weekdays, and custom development (custom pricing — tap Contact Us to get in touch)

Each plan includes everything in the one before it. What changes is how often we check your marketplaces for sales, how far back your history goes, and which tools are included. For current prices, see the pricing page.

What happens when I use all my product creations for the month?

Each plan includes a number of product creations a month: 50 on Starter, 250 on Pro, and an agreed amount on Super Seller. When you have used them, you can carry on with FLUF Connect credits: each extra creation costs 5 credits (about £0.10). You do not need to change plan. Your allowance resets on the 1st of each month.

Credits are the same ones that pay for photo edits. Top up on the Image Editing page with Buy Credits.

Why did relisting stop on my plan?

Relisting, offer management, smart pricing, listing boosts and Xero / QuickBooks accounting integrations are part of the Pro plan and above. Instagram posting is included on every paid plan. If you were using relisting, offers or smart pricing on Starter, they keep your settings — nothing is deleted — and start running again the moment you move up. In exchange, Starter now has no cap at all on how many listings you keep live.

If you are on a Pro (Legacy) plan, you keep relisting, offer management, smart pricing and listing boosts, and your price is held — you don't need to do anything. These are now called Pro (Legacy).

The older legacy plans include 1 extra store in total, the same as the new Pro plan. This limit started on 26 September 2026 and applies to new stores only: stores you connected before that date keep working, and you can reconnect them if you disconnect them. See Running Multiple Stores for the detail.

How far back you can look

Your dashboard, analytics, orders and listings log — and any CSV you export from them — go back as far as your plan allows:

• Starter — last 3 months
• Pro — your full history, with no limit
• Super Seller — your full history, with no limit
• Pro (Legacy) — your full history, with no limit

Windows beyond your plan appear locked in the timeframe menu rather than quietly returning less data. If your subscription lapses, this drops to the last 7 days until you resubscribe — nothing is deleted, and it all comes back when you do.

Your current plan is marked Current.

Subscribing, Upgrading or Downgrading

Tap Subscribe, Upgrade or Downgrade on the plan you want. New subscriptions open a secure checkout window in a new tab. When you downgrade, your current plan stays active until the end of the period you have already paid for; the lower plan starts at your next renewal, with nothing extra to pay today.

Already subscribed and moving up a plan? A confirmation box shows exactly what's due today — the full new-plan price — before anything is charged. Paying it starts a brand-new subscription with a fresh billing period on the higher plan; any time left on your old plan ends with it and is not refunded, so the cheapest moment to upgrade is near your renewal date. You confirm and pay on a secure Stripe page.

iPhone / iPad users: Safari can block the checkout pop-up. If nothing happens when you tap the button and you see a "popup blocked" message, tap the address bar's AA icon → Website Settings → allow pop-ups for fluf.io, then try again. On the FLUF mobile app the checkout opens automatically inside the app.

Listing allowances

Paid plans include unlimited crosslisting and active listings. The former referral and bonus listing-capacity allowances are retired. Monthly product-creation allowances and image credits are separate. Daily channel pacing settings and marketplace limits can still apply; see daily crosslisting caps.

Monthly or Yearly

Every plan shows its yearly price too. Paying yearly saves you at least 40% compared with paying every month.

Switching to Yearly

Already subscribed monthly and want to switch to yearly?

• Web (/connect/settings/billing) — under your current plan card, tap the yellow Switch to annual — save £X/yr button. (The button only shows if you're currently on a monthly subscription. If you're already on yearly, or you don't have an active subscription yet, the button is hidden.)
• FLUF mobile app — open the More tab and tap Switch to yearly billing & save.

A confirmation popup shows exactly what's due today and what you'll pay each year. Tap Confirm switch to complete.

You're never charged twice. The unused part of the month you've already paid for is credited toward the yearly price, so today's amount is reduced accordingly. We use the card already on your account.

If your card needs extra security checks (3-D Secure) or has been declined, we'll redirect you to a Stripe checkout page to finish the switch — your plan stays exactly as it was until that's done.

Managing Your Subscription

Tap Manage on your current plan card to open the secure Stripe billing portal, where you can:

• Update your card or add a new payment method
• Update your billing name and address
• Download past invoices
• Cancel your subscription

Cancelling

Open Billing and choose Unsubscribe. Enter your feedback, then choose Cancel Subscription and complete cancellation in the billing portal. Report To Dev Team (Keep Sub) opens a message draft and keeps the subscription active.

For an Apple-billed subscription, use iPhone Settings → your name → Subscriptions → FLUF → Cancel Subscription. Deleting your FLUF account does not cancel an Apple subscription. If Shopify bills you, follow the billing link to Shopify.

To stop a trial renewing, use Cancel trial in the trial panel; Apple trials are cancelled in Apple subscription settings.

Billing History

Below your plans, the Billing History panel shows:

• Your next payment — the date and the exact amount
• Every payment you have made — date, what it was for, the amount in the currency you were charged in, and a Receipt link that opens the receipt and its PDF
• Promote balance and background-removal credits, if you hold any
• Your last 10 Promote ad transactions, if you use Promote

A payment we could not take is marked Unpaid or Payment failed so you can see it straight away. Tap the panel heading to collapse it.

If you subscribed through Shopify or on an iPhone, your payments are handled by that platform, so the panel points you to your Shopify admin or your Apple subscription settings instead.

Gifting FLUF Connect

You can buy FLUF Connect for a friend, even without an account. In Billing, tap Send a gift, pick a plan and 1, 3 or 12 months, and enter their email. You pay once and it never renews.

The gift starts on their account as soon as you pay. There's no code to enter and they don't need a card.

• New to FLUF? We make their account and email them a link to set a password.
• Already on FLUF with no plan? The plan is active straight away. We remind them a week before it ends.
• Already paying for FLUF? The gift's value is added as credit and comes off their next bills.

Starting Your Trial

New accounts get 7 days of full access for £1 (or the equivalent in your currency). It starts when you crosslist your first item, not when you sign up — so take as long as you like connecting your channels, importing your listings and getting everything ready. None of that spends your trial, and none of it costs anything.

You'll see the offer at the top of the billing page, with a Start button. Setting up an automatic listing rule starts your trial too, because that lists items for you.

Everything except crosslisting stays free before you start: creating listings, editing them, letting the AI write your titles and descriptions, and connecting your channels.

What happens after the 7 days

Unless you cancel it, your trial rolls straight into a plan — there's no gap and nothing to click. On day 7 you're charged the rest of that month, which is your plan's monthly price minus the £1 you've already paid. From then on you pay the normal monthly price, on the same date each month.

Choosing your plan

Your trial panel shows the plan you will move onto, what you will be charged and when. You can change the plan before day 7 using the Plan on \ dropdown. Select your preferred plan and check the updated amount before your trial ends.

Cancelling your trial

Changed your mind before day 7? On the billing page, use the Cancel trial link in your trial panel. You keep full access for the rest of the days you already paid for — we just won't charge you or move you onto a plan when they run out.

On iPhone

If you subscribe inside the iOS app, Apple runs the trial instead: you get your first week free, then your plan's normal monthly price. You pick your plan when you subscribe, and you can change or cancel it any time in your Apple ID subscription settings.

Paid but your subscription is not active

Symptoms: You paid for a subscription but your account still shows as unpaid, or the features you paid for aren't unlocked.

Solutions:

1. Have you created more than one account under different emails? If you paid with Apple Pay, Google Pay, or PayPal, check the email tied to that wallet (e.g. your iCloud/Gmail address) — which may be a different email than the one you log in with. Check whether your subscription is attached to another FLUF account before paying again.
2. Check whether you can log in with that other email (the one on your Apple/Google/PayPal account) — your subscription may be active there.
3. Log out and back in, or refresh, after payment — activation can take a minute or two.
4. Confirm the payment actually completed: if your card/wallet shows no charge, the checkout was likely closed before finishing — start it again and complete the payment step.
5. If you do have two accounts and want everything on one, contact support — we can move your subscription onto your main account so you keep all your connected channels and listings.

When contacting support, tell us: the email you log in with and the email/wallet you paid with — this lets us match the payment to the right account immediately.

Frequently Asked Questions

I tapped Upgrade and nothing happened. Your browser is blocking the Stripe checkout pop-up. Allow pop-ups for fluf.io and try again, or use the FLUF mobile app where checkout opens inside the app.

I pay yearly and want to move up a plan. What happens? Moving up starts a brand-new yearly subscription on the higher plan at the full yearly price, with a fresh year from the day you pay. Any time left on your current year ends with it and is not refunded, so the cheapest moment to move up is near your renewal date. Moving down a plan starts at your next renewal instead, so you keep everything you have paid for until then.

I can't find the "Switch to annual" button. The button only appears on your current plan card, and only if you're currently on a monthly subscription. If you're already paying yearly, there's nothing to switch. If you're not subscribed yet, choose a plan first.

Can I get a refund? We only issue refunds for issues that have been reported to us and that we are unable to fix. Each monthly payment gives you 30 days of access. If something isn't working, report it to our team and we'll fix it.