FLUF Connect Help Centre

Set up your account, find your way around, and crosslist your first item

• Welcome to FLUF Connect — An introduction to FLUF Connect and what it can do for your reselling business
• Crosslist Your First Listing — Pick your data source, then get from a connected channel to your first crosslisted item
• Using FLUF on Mobile — Download, log in, connect channels, and start listing from your phone
• Find Anything with Search — Use the top search bar to find products, orders and settings from any page
• Use split view — Put up to four FLUF screens side by side in one tab and arrange them how you like

Connect and manage your marketplace integrations

• How to Connect OpenCart — Install FLUF Connect for OpenCart 4.1.0.4, connect your store and choose defaults for new products
• How to Connect Depop — Connect your Depop account using Chrome Extension, Magic Link, or by forwarding the login email
• How to Connect eBay — Connect your eBay account using OAuth for secure access
• How to Connect Shopify — Connect your Shopify store using a Custom App and Admin API access token
• How to Connect WooCommerce — Connect your WooCommerce store with the free WordPress plugin, then browse listings and crosslist without leaving WordPress
• How to Connect Vinted — Connect Vinted using Chrome Extension for European resale markets
• How to Connect Etsy — Connect your Etsy shop using OAuth for handmade, vintage, and unique products
• How to Connect Facebook Marketplace — Connect Facebook Marketplace using the FLUF Chrome Extension to reach billions of buyers
• How to Connect Temu — Connect your Temu seller account to reach budget-conscious buyers
• How to Connect Vestiaire Collective — Connect your Vestiaire Collective account to crosslist luxury fashion items
• How to Connect Grailed — Connect your Grailed account to crosslist menswear, womenswear, streetwear and archival fashion
• How to Connect Tise — Connect your Tise account to crosslist to the Nordic secondhand fashion app
• How to Connect Yaga — Connect your Yaga shop to crosslist to South Africa's leading fashion resale marketplace
• How to Connect Wallapop — Connect your Wallapop account to reach buyers across Spain, the UK, France, Italy and Portugal
• How to Connect Tilt — Connect your Tilt seller account directly using Chrome, then run listings in the background
• How to Connect Gettit — Connect your Gettit account to crosslist to Australia's buyer-protected marketplace for preloved goods
• Running Multiple Stores on the Same Marketplace — Connect multiple accounts on Depop, Vinted, Kleinanzeigen, Wallapop and more — crosslist, auto-list, and switch between stores independently

Build, polish, and prepare listings before they go live

• Import listings from CSV, Excel or ZIP — Import a spreadsheet, Google Sheet or ZIP of photos, map fields, and resolve import errors
• Create a listing from photos or manually — Upload photos, review AI suggestions or enter details yourself, then publish to your connected marketplaces
• Remote Control: Phone as a Studio Camera — Use your phone as a wireless camera for your laptop — group photos into items and create every listing in one go, with a saved gallery of all your captures
• Custom Fields — Add your own product fields like material, measurements, model or year — AI fills them in and they appear on your listings
• Image Editing — Remove backgrounds, smooth creases and edit product photos with AI, individually or in batches
• How Sizes Work Across Channels — How FLUF auto-resolves sizes (UK/EU/US/IT/KR, letter sizes) when crosslisting to Vestiaire, Vinted, Depop, eBay, and others
• Fix category and brand mappings — Map product categories and brands between different marketplaces

Spread your inventory across channels and tune pricing

• Schedule automatic price reductions — Create markdown schedules, set price floors, enrol products, and pause price changes
• Managing Your Listings — View, search, filter, and bulk-manage all your products across connected marketplaces
• Listings Log — View your complete crosslisting history with detailed analytics
• Auto-Relisting — Automatically refresh your listings to boost visibility and sales
• Bulk Jobs & Operations — Manage multiple listings at once with bulk operations
• Set up Smart Pricing rules — Automate your pricing with market-intelligence-driven strategies, scheduled markdowns, and sell-through analytics
• AI Authenticity Check — Screen items for authenticity red flags before they go live, and run on-demand checks from any product panel
• Inventory Intelligence — Detect stale listings, get personalised recommendations, and take one-click action to reprice or relist items that aren't selling
• Translate Listings When Crosslisting — Automatically translate your product titles and descriptions into another language when crosslisting to international marketplaces
• Rewrite Descriptions Per Channel with AI — Set a prompt on any channel and FLUF automatically rewrites each listing's description for that marketplace — translate, shorten, restyle, or add hashtags
• Edit an Existing Listing — Change a live listing's title, price, photos, category or attributes, add a private note — and push the update to the channels you've crosslisted to
• Review Before Listing — Preview and edit listing details before they go live on any channel — catch and fix issues before publishing
• Refresh or rebuild your inventory index — View your listings, refresh your index, and troubleshoot duplicate detection
• Set a Different Price Per Channel — Pin one channel to a different price than the rest — an exact figure, a percentage, or a fixed amount — while your other channels keep following your main price
• Set a Different Title and Description Per Marketplace — Give any marketplace its own title and description, from the product page or the review page, while your main listing and other marketplaces stay the same
• Combine duplicate listings — Already selling the same item on eBay, Depop, Vinted etc? Bring those listings together into one so a sale syncs everywhere.
• How long does crosslisting take? — See how long it takes to list on each channel, updated daily

Keep stock and prices consistent across every channel

• How Inventory Sync Works — How a sale on one channel marks the item sold everywhere else, and what has to be running for it to happen
• Sync History — Track inventory sync operations and mark items as sold
• Price Sync — Automatically propagate price changes from one source channel to all your other marketplaces
• Detect Vinted sales by email — Auto-forward your Vinted sale emails so other channels mark items sold within seconds

Process orders, handle offers, and arrange shipping

• Send automatic offers to likers and watchers — Set proactive discounts, delays and messages, then track waiting and sent offers
• Managing Orders — View, fulfill, and manage orders from all connected marketplaces
• Manage All Orders on Shopify — Have every marketplace order appear in Shopify so you fulfil and refund from one place
• Manage buyer offers — Accept, counter or decline buyer offers and configure shared offer policies
• Inbox — Read and reply to buyer messages across your marketplaces from one place
• Arrange Shipping — Compare carrier rates, schedule pickups, and track deliveries from your dashboard
• Cost & Profit Tracking — Track what you paid for each item to see profit across listings, orders, and the dashboard

Dashboards and analytics for your reselling business

• Dashboard Overview — Understand your FLUF Connect dashboard metrics and navigation
• Daily Metrics — Track your daily sales, revenue, and performance trends
• Sales and inventory by category — Analyse your product distribution and performance by category
• Accounting Settlements with Xero and QuickBooks — Match marketplace deposits and send journals to Xero or QuickBooks on Pro and above

Account settings, plans, team access, notifications, and rewards

• Signing In & Account Access — Sign in with a password or with Google, reset a forgotten password, and get back in if too many tries locked you out
• Account settings & preferences — Configure your account, notifications, preferences, and referrals
• Plans & Billing — Choose a plan, switch between monthly and yearly billing, see your bonus products, and manage your subscription
• Change FLUF’s language — FLUF Mobile speaks 16 languages — change it any time from Settings
• Consignment — Sell another seller's stock on your Shopify store, or let a shop sell yours. Pick a role and invite a partner yourself
• Team Management — Add team members to your account with role-based access and magic link authentication
• Mobile Notifications & Alerts — Stay on top of sales, orders, and updates with push notifications
• Bonuses — Earn cash and free subscription months by creating content and sharing reviews
• Referral Program — Earn 50% of every referral's subscription for as long as they stay subscribed — paid to your bank automatically, plus bonus capacity
• Community Chat — Connect with other FLUF users in the community chatroom

AI assistants and channel-specific growth tools

• Connect FLUF to n8n — Connect the verified FLUF node and set up sales, stock and AI workflow templates
• Connect FLUF to Zapier — Connect your FLUF account to Zapier and set up your first automation
• Sourcing — Find Stock to Sell — Wholesale job lots from Batch Dispatch and eBay, watched Vinted and eBay searches for arbitrage, and import your marketplace purchases as FLUF products with cost recorded
• Community Feed — Discover what other sellers are crosslisting, follow sellers, view profiles, and track category trends in the Market Pulse ticker
• Intesa AI Assistant — Your AI-powered assistant for searching products, editing listings, tracking sales, debugging issues, and managing your crosslisting business
• Promote — Google Ads for Your Listings — Buy Google Search Ads that drive buyers from Google straight to your Depop, eBay, Vinted, Etsy, Shopify, Facebook or Temu listings
• Promote Your eBay Listings (Promoted Listings) — Boost your eBay listings higher in search with pay-on-sale ads — set your ad rate and choose to promote all listings or just those matching a rule
• Bump Your Vinted Listings (Vinted Bumps) — Push Vinted listings to the top of search for 3 or 7 days — bump one, a hand-picked batch, or automatically within a weekly budget. Paid with the card on your Vinted account.
• Vinted Likes Exchange — Opt in to a community of FLUF sellers who like each other's Vinted listings — your items get likes, and your idle browser gives likes back. Off by default.
• Leaderboards — See how you rank against other FLUF sellers on revenue, sell-through rate, items listed, and visits — anonymous by default
• Instagram Posting — Post product carousels directly to Instagram with AI-generated captions
• Sharing Listings & Sales from Mobile — Share listings to WhatsApp, Instagram, Twitter, and more from the FLUF app

Solutions to common issues and problems

• Common Issues & Solutions — Quick fixes for the most common problems
• Listing Errors — View and resolve crosslisting errors and failed operations
• Chrome Extension: setup, sessions, and fixes — What the FLUF Chrome Extension does, how to verify it's working, and how to recover when a channel says you're signed out
• Mobile App Troubleshooting — Fix common issues with camera, login, notifications, channels, and more