FLUF Connect
How to get into your FLUF account, and what to do when you can't.
Navigate to: Sign in
How you sign in
Use the sign-in method you registered with:
- With a password — your email or username plus the password you chose when you registered.
- With Google — choose Continue with Google.
- With Apple — choose Continue with Apple on the website or iOS app. Use the same Apple account you registered with. If you used Hide My Email, your FLUF account may use an Apple relay address.
If you created your account with Google or Apple, you may not have set a FLUF password, so there is nothing to type into the password box. Use the matching sign-in button instead. If the sign-in page sees you trying a password on a Google account, it will tell you so.
I'd rather use a password
You can add a FLUF password at any time — use Forgot your password? on the sign-in page. We'll email you a link to set one. From then on either method works: your original sign-in method or your new password.
I've forgotten my password
Use Forgot your password? on the sign-in page and follow the emailed link. The link is only good for a short while, so if it has gone stale just request a fresh one.
Too many tries and now I'm locked out
After several failed sign-in attempts we temporarily lock the account. It's an automatic safety measure, it isn't a sign that anything is wrong with your account, and it clears on its own after 24 hours.
Two things to know:
- You'll be warned before it happens. As you get close, the sign-in page tells you how many
attempts are left and suggests resetting rather than guessing.
- Password reset always keeps working, even while the lock is on. That's the quickest way back
in, so reset rather than waiting the lock out.
If you're still stuck, reply to any FLUF email or message us and we'll unlock it for you.
Nothing here worked
Message us with the email address on the account and roughly when you last got in successfully. We can see whether the attempts reached us and get you back in from our side.