Common Issues & Solutions

Issue: Channel Won't Connect

Symptoms: Error when trying to connect marketplace

Solutions:

1. Double-check credentials (username/password)
2. Verify account is in good standing on platform
3. For OAuth (eBay, Shopify): Try different browser
4. Clear browser cache and cookies
5. Disable browser extensions temporarily
6. Check if platform is experiencing outages

See detailed guides: Connect Depop · Connect eBay · Connect Shopify · Connect Vinted · Connect Etsy

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Issue: Listings Not Appearing

Symptoms: Created listing but not visible on marketplace

Solutions:

Check Listings page for error messages

Verify channel is still connected in Channels page

Some platforms have approval delays (Vinted: 1-2 min)

Check if listing violates platform policies

Look in Sync History for specific errors

Try manually syncing the channel

See: Creating Listings Manually · AI-Powered Listing Creation

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Issue: Inventory Not Syncing

Symptoms: Item sold on one platform, still available on others

Solutions:

Verify SKUs match across listings

Check Sync History for errors

Manually trigger sync in Dashboard → Sync Now

Ensure channel connection is active

Wait 6 hours (polling interval) or use manual sync

Check if API rate limits are hit

See: How Inventory Sync Works for detailed explanation

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Issue: AI Not Detecting Brand

Symptoms: AI doesn't recognize brand in photos

Solutions:

Make sure brand tag is clearly visible

Include close-up photo of tag

Good lighting on tag photo

Some brands aren't in AI database - add manually

Lesser-known brands may not be recognized

See: AI-Powered Listing Creation for best practices

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Issue: CSV Import Failing

Symptoms: Error during CSV upload or processing

Solutions:

Verify CSV is UTF-8 encoded

Check all required columns are present

Remove special characters from text fields

Ensure image URLs are publicly accessible

Test with first 10 rows only

Check file size (max 5000 rows)

See: Bulk CSV Import for format requirements

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Issue: Images Not Uploading

Symptoms: Image upload stuck or fails

Solutions:

Check image file size (max 10MB per image)

Supported formats: JPG, PNG, WebP

Try fewer images at once

Check internet connection

Disable ad blockers

Try different browser

See: Background Removal for image editing tips

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Issue: Orders Not Showing

Symptoms: Order placed on marketplace, not in FLUF

Solutions:

Wait 5-10 minutes (webhook delay)

Manually sync orders in Orders page → Sync

Check if channel is connected

Verify order is confirmed on platform

Check Sync History for errors

See: Managing Orders for order management help

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Issue: Can't Fulfill Order

Symptoms: Error when trying to mark order fulfilled

Solutions:

Verify channel connection is active

Check if order already fulfilled on platform

Ensure order is in 'processing' status in Orders

Try refreshing page

Contact support if persists

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Issue: Vinted Listings Slow

Symptoms: Vinted listings take very long to create

Solutions:

This is normal - Vinted has no API

Expect 1-2 minutes per listing

Don't create too many at once (rate limiting)

Check Vinted for CAPTCHA challenges

Ensure Vinted credentials are up to date

See: How to Connect Vinted for session management

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Issue: Account Suspended

Symptoms: Marketplace reports FLUF accessing account

Solutions:

Platforms allow third-party tools via OAuth

For Depop/Vinted (no official API): Reduce activity frequency

Contact platform support to explain crosslisting tool

Ensure activity looks natural (not too fast)

Keep marketplace account in good standing

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Getting More Help:

• Check Sync History for specific error codes
• Contact support at [email protected]
• Include screenshot of issue
• Mention which channel/platform
• Provide example listing/order ID

Related Articles:

How Inventory Sync Works

Dashboard Overview

Bulk Jobs & Operations