Common Issues & Solutions
Issue: Channel Won't Connect
Symptoms: Error when trying to connect marketplace
Solutions:
- Double-check credentials (username/password)
- Verify account is in good standing on platform
- For OAuth (eBay, Shopify): Try different browser
- Clear browser cache and cookies
- Disable browser extensions temporarily
- Check if platform is experiencing outages
See detailed guides: Connect Depop · Connect eBay · Connect Shopify · Connect Vinted · Connect Etsy
Issue: Listings Not Appearing
Symptoms: Created listing but not visible on marketplace
Solutions:
Check Listings page for error messages
Verify channel is still connected in Channels page
Some platforms have approval delays (Vinted: 1-2 min)
Check if listing violates platform policies
Look in Sync History for specific errors
Try manually syncing the channel
See: Creating Listings Manually · AI-Powered Listing Creation
Issue: Inventory Not Syncing
Symptoms: Item sold on one platform, still available on others
Solutions:
Verify SKUs match across listings
Check Sync History for errors
Manually trigger sync in Dashboard → Sync Now
Ensure channel connection is active
Allow time for automatic sync or use manual sync
Check if API rate limits are hit
See: How Inventory Sync Works for detailed explanation
Issue: AI Not Detecting Brand
Symptoms: AI doesn't recognize brand in photos
Solutions:
Make sure brand tag is clearly visible
Include close-up photo of tag
Good lighting on tag photo
Some brands aren't in AI database - add manually
Lesser-known brands may not be recognized
See: AI-Powered Listing Creation for best practices
Issue: CSV Import Failing
Symptoms: Error during CSV upload or processing
Solutions:
Verify CSV is UTF-8 encoded
Check all required columns are present
Remove special characters from text fields
Ensure image URLs are publicly accessible
Test with first 10 rows only
Check file size (max 5000 rows)
See: Bulk CSV Import for format requirements
Issue: Images Not Uploading
Symptoms: Image upload stuck or fails
Solutions:
Check image file size (max 10MB per image)
Supported formats: JPG, PNG, WebP
Try fewer images at once
Check internet connection
Disable ad blockers
Try different browser
See: Background Removal for image editing tips
Issue: Orders Not Showing
Symptoms: Order placed on marketplace, not in FLUF
Solutions:
Wait 5-10 minutes (webhook delay)
Manually sync orders in Orders page → Sync
Check if channel is connected
Verify order is confirmed on platform
Check Sync History for errors
See: Managing Orders for order management help
Issue: Can't Fulfill Order
Symptoms: Error when trying to mark order fulfilled
Solutions:
Verify channel connection is active
Check if order already fulfilled on platform
Ensure order is in 'processing' status in Orders
Try refreshing page
Contact support if persists
Issue: Vinted Listings Slow
Symptoms: Vinted listings take very long to create
Solutions:
Vinted listings typically take 1-2 minutes each — this is normal
Don't create too many at once to avoid rate limiting
Check Vinted for CAPTCHA challenges
Ensure Vinted credentials are up to date
See: How to Connect Vinted for session management
Issue: Account Suspended
Symptoms: Marketplace reports FLUF accessing account
Solutions:
Most platforms allow third-party tools — this is normal
If flagged, reduce listing frequency temporarily
Contact platform support and explain you use a crosslisting tool
Keep marketplace account in good standing
Avoid creating large batches of listings in a short window
Getting More Help:
- Check Sync History for specific error codes
- Contact support at [email protected]
- Include screenshot of issue
- Mention which channel/platform
- Provide example listing/order ID
Related Articles:
How Inventory Sync Works
Dashboard Overview
Bulk Jobs & Operations