How to Connect BigCommerce

Connect your BigCommerce store to FLUF Connect to import products, crosslist to supported marketplaces and manage inventory updates.

Before you start

You need access to your BigCommerce store's apps and a FLUF account. Installing the app does not include a free FLUF subscription: check the price and features shown in the app listing and your FLUF plan before starting paid work. Never send your password or access token to support.

Install the app

1. Open Apps in your BigCommerce control panel. Find FLUF Connect and choose Install. If you are testing an unpublished app, use the draft app supplied for your test store; a public listing is not available until approval.
2. Review the requested permissions and confirm installation.
3. FLUF Connect opens inside your BigCommerce control panel. Sign in to your FLUF account, or create an account using the on-screen option.
4. Open Channels and check that BigCommerce is connected. Your catalogue import starts in the background; large catalogues can take longer to appear.
5. Open Listings and filter by BigCommerce to check the imported titles, prices, photos and stock.

You do not need a browser extension to connect BigCommerce.

Connect with a store API token

If the app is not yet available to install, use the BigCommerce connection form in FLUF Connect's Channels page. In your BigCommerce settings, create a store-level API account with Products set to Modify, Orders to Read-only, and Information & Settings to Read-only. Copy the store hash from its API path and paste the hash and access token into the FLUF form. Keep the token private.

Crosslist your first product

1. Connect a destination marketplace from Channels.
2. Select an imported BigCommerce product in Listings and choose Crosslist.
3. Review the destination's category, price, shipping and required product details.
4. Confirm the listing, then check its result in FLUF and on the destination marketplace. Resolve any reported listing errors before retrying.

Inventory and orders

FLUF checks for eligible BigCommerce orders and applies inventory updates to connected listings. Updates run in the background and are not instantaneous. Check your inventory settings and monitor the first sale on each connected channel.

BigCommerce stock updates currently apply to the parent product. A sale involving one variant can affect the availability of the whole product. Avoid relying on separate variant quantities until you have confirmed the behaviour suits your catalogue. Inventory sync reduces manual work but cannot guarantee that simultaneous sales will never occur.

Reopen, disconnect or uninstall

To reopen the app, go to Apps > My Apps in BigCommerce and open FLUF Connect. If an installation link has expired, reopen the app there to obtain a fresh link. If the store is still disconnected, reinstall and sign in again.

To remove the connection, disconnect BigCommerce from FLUF's Channels page. To remove the app from your store, also uninstall FLUF Connect from BigCommerce's My Apps page. Uninstalling the app removes the stored FLUF connection; it does not delete your existing products or cancel a separate FLUF subscription. Manage that subscription in FLUF's billing settings.

Need help?

If the app shows “refused to connect”, a blank page or a failed connection, contact [email protected]. Include your store URL, browser, the time it happened and a screenshot with personal details hidden. Do not include access tokens or the signed parameters from an installation URL.