FLUF Connect
Communities
A community is your own group chat inside FLUF. Run one for your customers, your team, a local selling group or a paid membership.
On the web: Chat → Communities and Intesa → New On the app: Profile tab → Communities
Any signed-in FLUF account can create or join a community. One account can own up to 10.
Create a community
- Open Communities and Intesa in Chat and press New.
- Add a name and description. A banner, picture and theme colour are optional.
- Choose who can join.
- Choose free or paid membership.
- Press Create community.
Who can join
| Setting | What it means |
|---|---|
| Public | Anyone can find it and join |
| Public, ask to join | Anyone can find it. You approve each person |
| Private | Hidden. People join with your invite link |
Invite people
Open the community's info and copy the invite link, or send invites by email (up to 20 a day per community). People without a FLUF account are asked to create one first.
Removing or banning someone from a private community changes its invite link, so the old one stops working.
Paid membership
Charge a monthly subscription or a one-off payment, from 1.00 to 500.00 in your currency.
- FLUF keeps a 10% fee. The rest is paid to your bank through Stripe.
- You add your bank details with Stripe once, before you can charge.
- Members pay by card and can cancel a monthly membership at any time. They keep access until the period they paid for ends.
Affiliate rewards
Set Affiliate reward to between 1 and 50 to pay members for bringing people in. Each member gets their own link in the community's info. When someone joins through it, that member earns your chosen share of the new member's first payment. The reward comes out of your part, and the member needs payouts set up with Stripe to receive it. Set it to 0 to turn rewards off.
Affiliate rewards are available on public and ask-to-join communities.
The Community Agent
Turn on Community Agent to give members an assistant that answers questions from the FLUF docs. It never sees anyone's account.
- Members write
@agentto ask it something. - Community agent prompt steers its tone, language and focus. You can show the prompt to members.
- Let the agent join in without being asked lets it reply when a new message is a question it can answer, up to 60 replies a day.
Running your community
- Members: approve requests, make someone an admin, remove or ban.
- Insights: members, messages and earnings over time. Owners only.
- Public page: public and ask-to-join communities get a page at
fluf.io/community/your-name/, and are listed at fluf.io/communities. - Notifications: each member chooses whether to be notified about new messages.
Messages in a community support reactions, images, replies, translations and the same + cards as the chatroom.
Leaving or deleting
Members can leave from the community's info. Leaving a paid monthly community also cancels the subscription. Owners can delete a community, which cancels every member's subscription.